▼

Assessor

Show All Answers

1. What happens to my taxable value when I buy a home?

For the answer... Click Here

2. How do I add or remove a name from my deed?

To add or remove a name to or from your deed, you will need to file a new deed through Oakland County Register of Deeds. (248) 858-0581.

3. How do I change my mailing information (address/name changes) at City of Rochester Hills?

You can call 248-656-4605, or email at assessing@rochesterhills.org . You can also print a name/address change form on line and bring it in to the Assessing Department.

4. How do I find what my actual lot dimensions / property lines are for my house?

To find your actual lot dimensions, please look at the property descriptions maps. (Please have your parcel identification number (PIN) ready to use; it is always listed on your tax bills.) This map will show you your lot dimensions only, not your house on your lot, for this you need a survey. Please note that the Assessing Department does not have a survey of your property.

The determination of property boundaries is not a governmental function of the City of Rochester Hills. The city recommends that you refer to a surveyor for this information.

5. I believe the value on my property is too high. Is there something I can do to correct this?

You have a right to appeal your assessed value once a year in March. Once you receive your assessment notice in February explaining your new values for the current year, you would then come into the Assessing Department to make an appointment to go before the Board of Review in March. The Assessing Department is located at:
1000 Rochester Hills Dr.
Rochester Hills, MI 48309

6. How can I get general assessing information and property data such as taxpayer of record, parcel number, assessed value, taxable value and legal description, year built, square footage, etc?

This information can be obtained by contacting the Assessing Department at 248.656.4605 or by viewing the Permits and Property Data Lookup. The search options are by parcel number (PIN) and by address.

7. I have just purchased a home in Rochester Hills and have been given forms to file with the city. What do I need to do?

The closing agent should have provided you with a Property Transfer Affidavit and a Homeowners Principal Residence Exemption Affidavit to file with the local assessing office. The forms can be mailed to:
City of Rochester Hills
Assessors Office
1000 Rochester Hills Dr.
Rochester Hills, MI 48309

They can also be dropped off at the Assessors Office located in City Hall. The office is open Monday through Friday from 8:00 am to 5:00 pm.

8. Do I have a homestead exemption on my property?

This information can be obtained by contacting the Assessing Department at 248.656.4605 or by viewing the Permits and Property Data Lookup. If you are a new owner, you are required to file a Homeowners Principal Residence Exemption Affidavit with the Assessors Office to obtain the exemption. This is a one time filing requirement as long as your qualification status does not change.

9. How do I determine whether my property can be split into two or more building sites?

Land divisions are by ordinance, subject to review by the city and the Assessing Department coordinates the review process. The Assessing Department can assist you with any questions regarding the land division process and provide the required Land Division Application.

10. I am thinking about purchasing a home in Rochester Hills, can you help me estimate the amount of property tax I will be paying?

Contact the Assessing Department at 248.656.4605 and we can help estimate the taxes for you. Taking half of the estimated property value and multiplying it by the applicable current years millage rate can provide a rough estimate. View the Treasury section of our website for appropriate tax rate listings.

11. If I put an addition on my house, how much will my taxes go up?

This question is usually asked while the homeowner is in the preliminary planning stages. The homeowner is generally looking for an estimate of future tax liability. The Assessor's Office would typically instruct the owner to use one-half of the cost to have the project professionally done as additional taxable value and multiply the appropriate millage rate for an estimate of additional tax. Most often, this estimate is sufficient for the homeowner to make a decision on how to proceed.

Example: Cost of Project $30,000 x .50 = $15,000 x Millage Rate = Annual Tax Increase

If you have any questions, please contact the Assessing Department at 248.656.4605 and we can assist you in this estimate and calculation.

12. What is my tax rate?

Contact the Treasurer's Office at 248.656.4675 for this information or visit the Treasury section of our website for appropriate tax rate listings. The total annual property tax is collected in two billings, a summer and a winter levy. Individual property tax and assessment information for Rochester Hills can be accessed by viewing Permits and Property Data Lookup.

▼

Building

Show All Answers

1. What private construction projects are going on in the city?

Visit our Status of Development Projects map to see who is building what and where.

2. Do I need a building permit?

Contact the Building Department at 248.656.4615 and request their Residential Construction Brochure.

3. How do I find what my actual lot dimensions / property lines are for my house?

To find your actual lot dimensions, please look at the property descriptions maps. (Please have your parcel identification number (PIN) ready to use; it is always listed on your tax bills.) This map will show you your lot dimensions only, not your house on your lot, for this you need a survey.

The determination of property boundaries is not a governmental function of the City of Rochester Hills. The city recommends that you refer to listings in the phone book under surveyors for this information.

4. How can I find information about a property I am looking at purchasing as far as permits, outstanding or past violations, etc.?

Submit a Request for Information form for any information relating to the property address in question. If you are looking for something specific, such as old permits, put that down; or, if you are looking for "any and all" information, write that down on the request form and we will be happy to provide you with any information that we might have. There is a cost for copies.

5. Can I obtain the blueprints to my house?

The Building Department may have construction plans for your residential home on file at the city offices. To inquire, fill out a Request For Information form. The Building Department staff will check to see if we have the plans in our office. Copies are available at $5 per page for plans on file in our building.

Many building plans are stored at an off-site facility. If we find that your plans are at our off-site facility, there would be a cost of $44 to retrieve the plans, plus an additional $5 per page for copies.

▼

Cemetery

Show All Answers

1. What decorations can be placed on a grave?

The cemetery is operated for the benefit of the community; please assist us by adhering to the following:

• No artificial decorations, such as statues, glass and plastic objects, cans, toys, vigil lights, candles, balloons, pinwheels, tripods, trellises, shepherd’s hooks, concrete or wooden benches, vine arches, crockery, fruit jars, wood head boards, iron / metal markers, crosses, wind chimes, etc.
• No grave blankets are allowed
• No trees, shrubs or rose bushes are permitted

▼

City Council

Show All Answers

1. Who is my City Council representative and how do I contact them?

View the City Council members page for information.

2. How can I send information to all Council members at once?

You can reach all Council members at once by sending an email to citycouncil@rochesterhills.org.

3. When and where does the City Council meet?

The City Council meets on Mondays at 7:00 pm in the City Hall Auditorium. View the calendar for specific meeting dates.

4. If I want to speak about an item that appears on a Council agenda, what do I need to do?

Prior to the start of the Council meeting, fill out a blue public comment card located on the table in the back of the auditorium. Be sure to identify the agenda item you wish to comment on and submit the form to the recording secretary. You will be allowed up to three minutes to make your comments.

5. If I want to speak to the City Council at a Council meeting about something that does not appear on their agenda, what do I need to do?

Prior to the start of the Council meeting, fill out a blue public comment card located on the table in the back of the auditorium. Be sure to identify that you want to speak under public comments and submit the form to the recording secretary. You will be allowed up to three minutes to make your comments.

6. How do I become a candidate for City Council?

If you are interested in running for local office, please contact the Clerks Department for more information.

7. Can I view a previous Council meeting?

Yes. Regular City Council meetings are broadcast live on the following Cable Channels:

• 10 - WOW
• 20 - Comcast
• 99 - AT&T U-Verse

In addition, meetings are streamed live on the city's YouTube channel, which also hosts an Archive of previous meetings.

8. Where can I access the agenda for a City Council meeting?

Visit the City Council Agendas, Minutes & Synopses page of our website to find the most recent meeting agenda as well as an archive of previous agendas.

▼

Clerk

Show All Answers

1. How can I get a copy of a birth or death certificate?

Only the persons named on a birth certificate can receive a copy of the certificate. You may apply in person at the Clerk’s Office or you may apply by mail.

A birth certificate application can be printed, completed, signed and mailed with the appropriate fees and identification as required.

Anyone can apply for a death certificate by completing the application and providing the appropriate fees.

If you apply in person, the certificate is prepared at that time. If you apply by mail, it will take approximately one week from the time of receipt.

2. How do I apply for a passport?

Visit our passport page for detailed instructions.

3. How do I make a Freedom of Information Act Request?

You may complete the Freedom of Information Request Form and send it by:

• Mail to 1000 Rochester Hills Drive, Rochester Hills, MI 48309
• Fax to 248.656.4744
• Email the Clerk’s Office

We will respond to your request within five business days. Add an additional day for emailed or faxed requests.

▼

Committees, Boards & Commissions

Show All Answers

1. How can I serve on a board or committee?

If interested in serving on a board, commission or committee, complete the candidate questionnaire and identify which board, commission or committee you are interested in serving on. Your candidate questionnaire will be kept on file and considered when a vacancy occurs.

▼

Department of Public Services / Engineering - Automatic Meter Reading Project

Show All Answers

1. What is the automatic meter reading (AMR) project?

This four-year project will install state of the art technology that will allow all of the water meters in the city to be read in less than eight hours using radio frequency signals from water meters.

2. Where is my water meter?

The vast majority of water meters are located inside the building in the basement. A wire leading to the exterior of the building transmits the meter reading to a touch pad located near the front of the building.

3. How does the new meter reading system work and how do I know the city has my reading and not someone else's?

The electronic transmitter device installed on your property is programmed to awaken and send the meter reading with your address and your meter number. Each meter and transmitter has a unique identification number that ensures your reading is assigned to your account. The information is then relayed to the Accounting Department and a water bill is generated with the reading and the coinciding address.

4. Will my water bill go up?

The cost of the new system will be incorporated in monthly water rates. Once the system is paid for, (three to four years) operating expenses are expected to go down with the elimination of three meter reading positions. The first year costs are $1.80 per month for water customers and $1.80 per month for sewer customers.

5. How do you know that my reading is accurate?

These state of the art water meters are made of components guaranteed by the manufacturer for accuracy within 1%. Because water meters can only register a reading when water is moving through the meter (this flow turns the component parts), they cannot register a reading higher than the displacement of the water moving through the meter. As meters wear out, the accuracy drops and the meter reads lower than the displacement of the water through the meter.

6. Do I have to be home for installation of the automatic meter reading (AMR) unit?

No, the AMR attaches to the existing touch pad unit mounted on the exterior of buildings. Building owners will be notified by mail when installers are working in their neighborhood.

7. How long will the installation take?

Under normal conditions, the installation of the AMR unit will take about 20 minutes. If a problem is encountered by installers, you will be notified and an appointment will be set up to meet an adult at the building.

8. What will the installers do at my house?

The automatic meter reading (AMR) unit will be mounted on the exterior of the building near the existing touch pad. The unit is 4 square inches and requires two mounting screws to attach it to the building. If you would like the unit mounted on the interior of the building, contact the Department of Public Services at 248.656.4685 to make an appointment for an adult to meet the installers and to accommodate them into the building.

▼

Department of Public Services / Engineering - Roads

Show All Answers

1. How many miles of major and local roads does the City of Rochester Hills maintain?

According to Act 51 the City of Rochester Hills maintains 38.61 miles of major roads and 217.61 miles of local roads for snow removal, repairing, etc.

2. Where do I report potholes?

To report a pothole problem on a city road, please call the Department of Public Services (DPS) at 248.656.4685.

▼

Department of Public Services / Engineering - Snow Removal

Show All Answers

1. What is the current winter maintenance policy?

Read the City of Rochester Hills Winter Maintenance Policy.

2. Why does the snowplow always seem to push snow in my driveway?

With approximately 40,000 to 45,000 residential and industrial driveways in the city, it is impossible to avoid plowing snow into them. The city does not clear snow from driveways. However, we do apologize for any inconvenience this may cause.

▼

Department of Public Services / Engineering - Water & Sewer

Show All Answers

1. How many miles of sanitary sewer and water main does the City of Rochester Hills manage?

The City of Rochester Hills manages approximately 315 miles of sanitary sewer and 408 miles of water main, more than 2,000 isolation valves, four master meter facilities and more than 24,000 water meters to serve our 22,000 residential and business customers.

2. Why is my water bill much higher than normal?

A majority of high water bills are due to leaking toilets. Other things to check for are leaks in sprinkler systems, sump pumps that have water back-up systems and dripping faucets.

3. I am a resident connected to city water, can the city test my water?

The City of Rochester Hills purchases water from the Detroit Water and Sewerage Department (DWSD). DWSD filters and treats the lake water at its plant in Port Huron before releasing it into the pipes that deliver it to us.

4. Where does my water come from?

Rochester Hills gets its water from the greatest freshwater supply in the world - the Great Lakes. Specifically, our water source is Lake Huron, the second largest of the Great Lakes.

▼

Department of Public Services / Engineering - Water Emergency

Show All Answers

1. During a water emergency that the mayor has issued, how do I know if it is my day to use my outside faucets?

Homes and businesses with even-numbered addresses (ending in 0, 2, 4, 6 or 8) may water lawns and gardens, wash cars, fill pools, etc., on dates that also end in even numbers. Homes and businesses with odd-numbered addresses (ending in 1,3,5,7 or 9) may water lawns and gardens, wash cars, fill pools, etc., only on dates that also end in odd numbers.

▼

Department of Public Services / Engineering - Water Quality

Show All Answers

1. My water is cloudy. What does that mean?

Normally, cloudy water means that there is air in the line. This can be caused by several things, such as a power outage or a repair to a water main. Letting your water run in the kitchen sink for a few minutes usually corrects the problem. If not, give the Department of Public Services (DPS) a call at 248.656.4685.

▼

Department of Public Services / Engineering - Well & Septic System

Show All Answers

1. Where would I go to get my well water tested?

The Oakland County Health Division has water sample bottles available for detection of bacteria, Nitrate, Nitrite, Chloride, Fluoride, and Sulfate. It is recommended that you sample for bacteria, nitrate and nitrite annually. Bottles for these tests can be purchased at Health Division Offices.

There are additional tests that you can collect to help ensure the safety of your water supply. The Michigan Department of Environmental Quality Drinking Water Lab has multiple tests available, including arsenic and lead. State Lab bottles for arsenic and lead area available at the Health Division Offices, or you can call the Department of Environmental Quality at 517.335.8184 to order test bottles. Call the Health Division Offices for more information about what you can test for. Depending on your location or specific drinking water concerns, there are other tests that may be recommended.

Information from Oakland County Website

Water samples can be dropped off at the refrigerator across from the DPS Department on the 2nd floor of City Hall.

Water samples are picked up every Tuesday around noon by the County.

For more information, please call DPS at 248.656.4685.

▼

Finance

Show All Answers

1. How do I become a vendor for the city?

The city purchases through the Michigan Inter-Governmental TradeNetwork. All vendors must register and become qualified through that website.

2. How do I bid on purchases being made by the city?

The city purchases through the Michigan Inter-Governmental TradeNetwork (MITN). To see current bids please visit that site. To see just the City of Rochester Hills bids, you must first register at MITN. View all bids currently being requested on MITN.

3. How do I get more information on programs available through the Community Development Block Grant?

To determine what programs are available and if you qualify for any of those programs please send an cdbginfo@rochesterhills.org or call us at 248.656.4664.

▼

Fire

Show All Answers

1. Do you offer CPR classes and how do I sign up?

Yes, we offer American Heart Association Friends and Family (a non-certificate course), Heartsaver CPR and Heartsaver CPR/AED/First Aid. Information on classes, dates offered, and cost.

2. Do I need a permit to burn leaves?

Burning leaves and other yard waste for disposal is prohibited in Rochester Hills by city ordinance.

3. How do I get a Recreational Fire Permit?

A Recreational Fire permit can be obtained at the Fire Department Administrative Office (Station 1) at 1111 Horizon Court, Monday through Friday (excluding federal holidays) between 7:30 am and 4:30 pm. Recreational Fire Permits are $25, required to be renewed each year and expire on December 31st of the year of issue. Click here to view the burning guidelines. You must be the homeowner (or if renting, have signed permission from the homeowner) and present a valid ID when applying. Payment may be cash or check.

4. Who should I call if my neighbor is burning illegally? Will my name be given out if someone inquires about who complained?

If you feel that a neighbor is burning outside of the open burning guidelines, you may call the Rochester Hills Fire Department Dispatch Center at 248.656.4650, and press option 9 to be connected to the Oakland County Sheriff's Department Dispatch Center. Fire units do not disclose the caller's information to the person burning if asked. If you do leave your name, Dispatch is able to call with follow-up questions in the event the complaint cannot be located. All Dispatch records are public record covered under the Freedom of Information Act.

5. How do I safely dispose of old fireworks, gasoline, oil, or other hazardous products?

The safest way to dispose of these items is through the Oakland County NO HAZ days. These days are offered to Oakland County Residents during spring, summer, and fall. The events are held on Saturdays from 8:00 am - 2:00 pm, and rotate throughout the County. Visit their website for information on specific items and quantities. No Haz Website

6. Can I drop off old medication/diabetic needles for disposal?

No. The Rochester Hills Fire Department does not accept medication or diabetic needles for disposal. The Oakland County Sheriff's Office accepts prescription medication (no Over-the-Counter and no needles.) There is a drop box located in the lobby of the substation located at 750 Barclay Circle. You must sign the desk log prior to depositing medication. Pills need to be in the original container or in a zip-lock style bag, and liquids must be in a sealed container. They accept drop-offs between 7:00 am and 6:00 pm, Monday through Friday only. Medications are picked up and disposed of by the Oakland County Narcotics Enforcement Taskforce and are incinerated at a secure facility. You may contact them at 248.537.3530. Map to Oakland County Sheriff's Office Substation

7. Do you give away free smoke alarms?

Yes. The Rochester Hills Fire Department has a limited number of 10-year, lithium ion battery smoke alarms available. Contact a member of the Community Risk Reduction Division by calling 248.656.4717 or via email to set up an appointment. We do not offer hard wired alarms at this time.

8. Do you give away carbon monoxide detectors?

No. The Rochester Hills Fire Department does not have any carbon monoxide detectors at this time.

9. Do you give away free bike helmets?

No. The Rochester Hills Fire Department does not offer free bicycle helmets at this time.

10. Why is the homeowner responsible for an illegal burn when someone else (ie: contractor) was burning on my property?

The homeowner is legally responsible for the house and property it sits on. As the homeowner, you hired someone to do work on your property and it is your responsibility to ensure that the persons you hired are following all local, state, and federal laws. When hiring contractors for landscaping, tree, or limb removal ensure that you are using a reputable company and ask prior to any work being done how yard waste and other items will be disposed of.

11. Who do I call regarding my ambulance bill?

For all billing questions, you may contact the AccuMed Group at 888.330.5405.

12. How can I get a copy of my Fire or EMS report? Is there a charge for a copy of the report?

Homeowners or patients may obtain a free copy of their incident report by visiting the Rochester Hills Fire Department headquarters at 1111 Horizon Court. Proper identification is required and HIPAA laws are followed regarding release of information. Insurance companies may obtain fire reports for investigative purposes for a fee which is set by Rochester Hills Ordinance. All fees are established via City Ordinance:

Sec 54-204. Fire Incident Report:
First page = $4.00
Each additional page = $1.00

Sec. 54-205. Patient Care Reports:
First page = $4.00
Each additional page = $1.00

13. Can I have a BBQ grill on my balcony?

No. The International Fire Code, 2006 edition, considers a gas or charcoal grill an open flame cooking device. Open flame cooking devices are specifically prohibited on combustible balconies or within 10 feet of combustible construction in section 308.3.1. This code refers to multi-family type buildings, whether apartments or condominiums. The fire code cannot enforce this requirements in single family homes, but we HIGHLY recommend that the 10 foot rule is followed throughout the City.

14. Are space heaters allowed for commercial businesses?

No. The International Fire Code, 2006 edition, does not allow space heaters in a commercial business. Section 605.10.4 states specifically that space heaters are not allowed to be operated within 3 feet of any combustible material (ie: desk, chair, clothing, carpet, walls, doors, etc.) This is nearly impossible to comply with in commercial settings and therefore are not allowed.

15. Does the Fire Department have wheelchairs, crutches or walkers available for use or rent?

No. The Rochester Hills Fire Department does not have a rental closet or the ability to keep and loan these types of items. The Older Persons Commission has a small closet with items to loan. Check their website for details and information on availability. Rochester City Fire Department also has a small number of items available to borrow. You can contact them at 248.651.4470

16. Do you install child car seats? Is there a cost for this?

Yes. We have several members trained by the National Child Passenger Safety Certification Program. There is no cost for this program. To make an appointment, call the Administrative Office at 248.656.4720. Appointment times vary week to week based on the availability of our staff. The appointment takes approximately one hour per seat. Please bring the following items, if possible, to your appointment: car seat, car seat manual, vehicle manual, the child that is using the seat.

17. Can I use a car seat if it has been in a minor vehicle accident and my child was not in the car at the time?

No. When your vehicle is in an accident, the car seat may be compromised. There is no definitive way to tell whether or not the car seat was damaged in the accident, so the best thing to do is replace it. Contact your Insurance Company for possible reimbursement.

18. I received a bill for ambulance service that my insurance should cover. How do I get this fixed?

For all billing questions, you may contact the AccuMed Group at 888.330.5405.

19. How do I obtain a Knox Box?

COMMERCIAL: Please contact a Fire Inspector at 248.656.4717 to discuss a Knox Box installation.

RESIDENTIAL:
1. Visit www.knoxbox.com

2. Click "BUY" in the upper right-hand corner of the page.

3. Enter "Rochester Hills" into the search bar and click SUBMIT. "Rochester Hills Fire Department" should be displayed.

4. Click on the blue SELECT DEPARTMENT button.

5. Scroll down to the bottom of the page until you find the heading RESIDENTIAL KNOXBOXES. We recommend the Knox HomeBox for a single family residential home.

6. Click BUY NOW, and you will be directed to a second page.

7. Enter the required information (contact and address) and create an account.

*Once your information is entered, an email will be sent to the Fire Marshal, who will approve your request. You will receive an email stating that your Knox HomeBox is ready for purchase. You will need to go back onto the website to complete the purchase.

*Your Knox Box will come open and YOU WILL NOT BE ABLE TO CLOSE IT. Once it is installed, contact the Community Risk Reduction Division at 248.656.4717 to have an inspector come out. You will need to provide a copy of your house key to put in the box.

20. If I have a Knox Box (residential or commercial) from another city, can that box be used in Rochester Hills?

No. Knox Boxes are specific to each city.

21. How do I file a Freedom of Information (FOIA) request?

Freedom of Information Act application information can be obtained on the City Clerk's webpage.

22. Do you give tours of the fire department?

Yes! Please contact a member of the Community Risk Reduction Division by calling 248.656.4717 or via email to schedule a visit. Times and availability vary by day based on department schedules.

23. Can I put a generator in the garage when my power goes out?

No. Putting a generator (or running any combustion engine) indoors is extremely dangerous and should not be done; even in the garage. Carbon Monoxide is a byproduct of this type of equipment and can build up in your home. Carbon Monoxide is an odorless, colorless, tasteless gas that replaces oxygen. This gas can cause headaches, drowsiness, and death in high amounts. Generators and other engines should only be operated in a well ventilated, outdoor area. The Rochester Hills Fire Department recommends that all residences have at least one Carbon Monoxide Detector located in or near your sleeping area. If you believe you have Carbon Monoxide in your home, call 911 immediately and wait outside if you are able.

24. How does PPC Information Affect Individual Insurance Policies?

ISO’s Public Protection Classification (PPC®) information plays an important part in the decisions insurers make affecting the underwriting and pricing of property insurance. In fact, most U.S. insurance companies — including the largest ones — use PPC information in one or more of the following ways:

- to identify opportunities for writing new business
- to manage the quality of community fire protection across their book of business
- to review loss experience in various rating territories
- to offer coverages and establish deductibles for individual homes and businesses


Insurance companies — not ISO — establish the premiums they charge to policyholders. The methodology a company uses to calculate premiums for property insurance may depend on the company’s fire loss experience, underwriting guidelines, and marketing strategy.


Here are some general guidelines to help you understand the benefits of improved PPC ratings for residents and businesses:


- PPC may affect the underwriting and pricing for a variety of personal and commercial insurance coverages, including homeowners, mobile home, fine arts floaters, and commercial property (including business interruption).
- Assuming all other factors are equal, the price of property insurance in a community with a good PPC is lower than in a community with a poor PPC.

▼

Forestry

Show All Answers

1. The tree the city planted has died or is not thriving. Will the city replace it?

Subdivision street trees and Cooperative Tree Program trees are warrantied for a period of one year after they are planted. If they are dead or dying within this one-year period, the contractor will replace them.

2. Will the city pick up or chip branches / brush / shrubs located on my property?

No. The city does not pick up or chip branches or brush from trees or shrubs located on private property. The city's trash hauler, GFL Environmental, provides seasonal pick-up of woody debris. See the trash pick-up and recycling sections of our website for further details. Private tree services may offer chipping and/or disposal of branches and brush for a fee.
The following locations will accept brush and other woody debris from trees for disposal for a fee - call for current fees and information:

• Environmental Wood Solutions
  3500 Giddings Rd.
  Lake Orion, MI 48359
  Ph: 248.391.9446

SOCRRA
1741 School Rd.
Rochester Hills, MI 48309
Ph: 248.651.7840
• State Crushing
  2260 Auburn Rd.
  Auburn Hills, MI 48326
  Ph: 248.332.6210

3. When is a Tree Removal Permit required?

If trees are on or adjacent to the property, a Tree Removal Permit may be required. Please visit the Tree Removal page of our website for more details. Tree Removal Requirements

4. Can my neighbor trim my tree if the branches cross over into his/her property?

This is a civil matter over which the city has no authority. We have been advised in the past that a neighbor can trim overhanging branches over his/her property as long as it doesn't do serious harm to the integrity of the tree.

▼

Green Space Ballot Proposal

Show All Answers

1. Will this increase my taxes?

No. If approved, the ballot proposal will not authorize any new or additional tax or renewal of any current tax. Rather, the proposal will permit revenue derived from the existing Green Space Millage to be used for stewardship of the City’s green spaces. Specifically, the proposal would authorize tax revenues the City has received, and will receive, from the existing voter-approved Green Space Millage to be used not only for the purchase of green spaces, but also to protect, care for and maintain, and to improve pedestrian accessibility to and within, green spaces the City owns, acquires or controls.

2. What properties would be covered by this change?

All City-owned green spaces and natural features including all Green Space purchases, undeveloped portions of parklands and other natural features or open space owned or controlled by the city. This would include significant (named) watercourses (Clinton River, Paint, Stony, Galloway and Sargent Creek's etc). It also would cover any land under a conservation easement.

3. How do we define "Stewardship" for Rochester Hills green space?

A written policy was adopted by the GSAB in 2013 that defines stewardship as, “The responsible managing of land to protect, conserve and enhance biodiversity and natural features, for the benefit of current and future generations.”

4. What are the elements of a good stewardship program?

1. An accurate vegetative inventory and baseline assessment for each green space property.
2. A Management Plan for each parcel of land.
3. Establish a team of volunteers to help implement the Stewardship Plan while working with qualified contractors to oversee the initial removal of invasive species.
4. A continual education and communication program with surrounding property owners and the community.

5. How can we be sure the Green Space Millage will continue to be used for its intended purpose?

The City Council recently expanded the role of the GSAB by directing the GSAB to annually report to and advise the City Council about green space priorities and issues. The Green Space Millage is a special, voter-approved millage, and funds derived from the millage are dedicated and restricted to the permanent preservation of green spaces and natural features in the City. The Green Space fund is accounted for and managed separately from other funds of the City, and the ballot proposal will not alter that.

▼

Human Resources

Show All Answers

1. What benefits are offered by the City?

The City offers a competitive benefit package that includes:
- medical, dental, and vision
- disability and life insurance
- pension plan and retiree health savings
- longevity pay
- vacation, annual and compensatory time
- paid holidays

2. If there are no current openings, may I submit my resume to the Human Resources Department to be kept on file?

No. It is the City’s policy to only accept applications for currently advertised vacancies. Resumes are not accepted without a completed official City of Rochester Hills Employment Application.

3. Does the Human Resources Department have email?

Yes, the address is humanresources@rochesterhills.org

4. How old do you have to be to work for the City?

Must be 18 years of age for most positions. Lifeguard applicants may be 16 years old.

5. What unions represent City Employees?

- AFSCME, Local 2491, Rochester Hills affiliated and chartered by Council 25 of the American Federation of State, County and Municipal Employees (General Employees)
- AFSCME, Local 1917, Rochester Hills affiliated and chartered by Council 25 of the American Federation of State, County and Municipal Employees (Supervisory Employees)
- IAFF, Local 3472, International Association of Firefighters (Full-Time Firefighters)
- MAFF, Michigan Association of Firefighters (Paid-on-Call Firefighters/EMT)

▼

Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

▼

Mayor

Show All Answers

1. Will the city pick up my trash? Who are the rubbish haulers?

Effective July 31, 2017, GFL Environmental is now the official trash hauler for all single-family residences in Rochester Hills. All Rochester Hills single-family residences will be automatically enrolled in the City Solid Waste Program. Please contact GFL Environmental at 248.204.6750. See the trash pick-up and recycling sections of our website for further details.

2. Where can I take my hazardous materials?

The City of Rochester Hills participates in the NOHAZ hazardous waste disposal program. For more information on the NOHAZ program, including drop-off dates, please visit the NOHAZ website.
Eagle Valley Recycling and Disposal Facility
600 W. Silver Bell Rd.
Orion, MI 48359
Ph: 248.391.0086

3. What is the location of City Hall and its hours of operation?

City Hall is located on the south side of Avon, just west of Livernois. The address is 1000 Rochester Hills Drive. City Hall is open Monday through Friday from 8:00 am to 5:00 pm.

▼

Museum

Show All Answers

1. What is the Rochester Hills Museum at Van Hoosen Farm?

The Rochester Hills Museum at Van Hoosen Farm is a complex of historical buildings that represents an early Midwestern settlement. Located in Stoney Creek Village, the Van Hoosen Farm represents five generations of the Taylor-Van Hoosen families and the lives of these family members. Your visit allows you to tour the 1840 Van Hoosen Farmhouse, 1850 Red House, 1927 Dairy Barn (adaptively reused to house exhibits, classrooms, videos and archives) and the 1848 Schoolhouse. In addition, the museum is surrounded by 16 acres of gardens and grounds, and is listed on the National Register of Historic Places.

2. What is the cost to visit the museum?

Daily admission is $5 for adults and $3 for students (grades 3-12) and seniors (age 62 and older). A museum annual membership allows you free admission for daily tours and for nearly every special event and lecture, as well as a special invitation to member-only events. Plus, the membership program helps to support the whole museum operation, so we would love to have you join!

3. Can I visit the museum site and wander the grounds?

Yes. The museum is a public park and part of the Rochester Hills Parks and Natural Resources Department. You'll love our gardens, meadow, beehives, apple orchard and interpretive signs, as well as Stoney Creek. You can enjoy sunbathing, fishing, photography and more! Additionally, our site is used for numerous indoor and outdoor weddings and other special events, and is also used by photographers and schools. If you are planning any type of special event at our site, please call the museum staff at 248.656.4663 to verify whether other activities might be taking place.

4. Is metal detecting, geocaching, or flying an unmanned aerial vehicle (UAV) allowed?

Please see our guidelines on metal detecting, geocaching, and UAVs Here

▼

Museum Weddings

Show All Answers

1. Can we get married at the Rochester Hills Museum at Van Hoosen Farm?

The Rochester Hills Museum at Van Hoosen Farm is available for indoor and outdoor weddings. Listed on the National Register of Historic Places, it is the most beautiful and unique site around offering many options for your perfect ceremony location. Weddings webpage

2. What are the fees for wedding ceremonies and receptions at the Rochester Hills Museum?

Wedding ceremony fees are $700 for residents of Rochester Hills and $800 for non-residents. One hour is provided for the wedding rehearsal, and two hours are provided for the ceremony and photographs.

A security deposit of $250 is required to secure your reservation. This deposit will be returned if there are no time overages or damages to any part of the Museum buildings or grounds. This deposit is in addition to the ceremony rental fees and is not applied towards the final balance.

Wedding reception fees are $2,000 for residents of Rochester Hills, and $2,250 for non-residents. Up to 12 hours of time are included for all setup, event, and cleanup time. Same day set up is allowed prior to your rental time. Exact timing is based on daytime event activity and will be scheduled through our Event Coordinator.

A deposit of $500 is required to secure your reservation. This deposit will be returned if there are no time overages or damages to any part of the Museum buildings or grounds. This deposit is in addition to the reception rental fees and is not applied towards the final balance. Violations to the contract(s) will result to loss of security deposit. Weddings webpage

3. What are your wedding reception facilities?

Wedding receptions can take place inside the Museum's 1927 adaptively reused Calf Barn. This building has a capacity for 130 guests with tables and chairs. The Calf Barn is fully handicapped accessible, climate controlled, includes restrooms, audio-visual equipment, Wi-Fi, sound system and is available year-round. Crank's webpage

4. What facilities do you have for wedding ceremonies?

Indoor ceremonies can be held in the 1927 Calf Barn that has a capacity of 130 guests with tables and chairs and 130 guests for chairs only. This adaptively reused building is fully handicapped accessible and climate controlled and includes restrooms, audio visual equipment, and is available year round.

The Dairy Barn can also hold up to 100 guests for ceremonies in the event of inclement weather. This building is also climate controlled and fully handicapped accessible.

Outdoor ceremonies - The Rochester Hills Museum has 16 acres of beautiful grounds and gardens bordered by Stoney Creek. Wedding ceremonies can take place at the garden gazebo located in a shaded maple and walnut grove along tranquil Stoney Creek, or another location on our grounds that best suits your needs. The possibilities are endless. Carefully maintained gardens and grounds throughout the property make a wonderful backdrop for wedding photographs. Ceremonies webpage

5. Does the Museum provide catering services?

The Rochester Hills Museum works exclusively with Crank's Catering who has a proven track record of providing exceptional service for private events at our site.

Contact Crank's Catering and one of their experienced Professional Party Planners will help you plan all of the details for your event. Crank's Catering can also help with any rentals including tables, chairs, linens, specialty items and DJs.

6. Can alcohol be served at the Rochester Hills Museum?

Alcohol service must be coordinated through Crank's Catering. Alcohol may only be served inside the Calf Barn. Alcohol is not permitted on Museum grounds.

7. Can we get married inside the 1840 Van Hoosen Farmhouse?

The Rochester Hills Museum is committed to preserving our community’s most valuable historic resources. Because of this, wedding ceremonies are not permitted inside the Van Hoosen Farmhouse, however, we do allow indoor weddings inside of the 1927 Dairy Barn for up to 100 guests. Weddings webpage

8. Can we decorate the Calf Barn?

Yes, you can, but due to the historic nature of our Museum buildings, the following are not permitted:

• Staples, nails, or temporary adhesive hangers


• Candles or any type of open flame


• Glitter, silly string, or confetti


• Helium balloons


• Bales of straw


• Hanging or suspending items from the ceiling. Decorations must be noncombustible, and must have clear documentation that they meet the requirements of NFPA 701.

Please coordinate deliveries and set up of any decorations with the Event Coordinator and ask if you are unsure about an item.

All decoration must be removed when the reception ends. Please coordinate the delivery and pick-up of all rental equipment with Museum staff. Weddings webpage

9. Is there a dressing room available for the wedding party on site?

A waiting area located on the main floor in the 1840 Van Hoosen Farmhouse is provided for the bride and bridesmaids prior to wedding ceremonies. The wedding party should get dressed off site prior to arriving. The house does not have a dressing area or private restrooms for the bridal party.

Due to the historic nature of the Museum buildings, the following are not permitted inside the Farmhouse:

NO beer, wine or alcohol is permitted inside the Farmhouse or on the Farmhouse grounds. Failure to comply will result in loss of security deposit.

NO cosmetics, hair spary/products, perfume, nail polish

NO heated hair styling appliances of any kind

NO fabric steaming appliances of any kind

NO food or drink

NO animals

NO glitter, including any applied to floral arrangements

All personal items must be removed from the Farmhouse upon the conclusion of your ceremony. Weddings webpage

10. What handicap accommodations are made for guests?

The Rochester Hills Museum makes every effort to accommodate the needs of you and your guests. Both the Van Hoosen Farmhouse and the Calf Barn are handicapped accessible. A golf cart is provided to shuttle your guests who may have mobility issues.

Your guests are welcome to view local history exhibits in the 1927 Dairy Barn during receptions based on availability. Please inquire with our Event Coordinator. Museum staff will coordinate parking during your event. Weddings webpage

11. How do I check availability?

Click here to submit an inquiry, or contact the Event Coordinator at 248.656.4663, or via email at rhmuseum@rochesterhills.org

We would be honored to share our site with you and look forward to hearing from you! Wedding Information Request Form

▼

Ordinance Compliance

Show All Answers

1. How do I contact Animal Control?

Oakland County Animal Control handles all dog complaints such as dogs running-at-large and dog bites. Alternatively, you may file a complaint with the city for barking or running-at-large dogs and an ordinance inspector will send a letter to the dog owner advising the owner of the ordinance violation; however, we will not write a ticket without a complaining witness willing to sign the ticket and testify in court.

2. How do I address a barking dog nuisance?

Barking dog nuisances should be reported to the Oakland County Sheriff's Department by calling 248.537.3530 at the time the incident is taking place. As an alternative you may file a complaint with the city. An ordinance inspector will send a letter to the dog owner advising the owner of the ordinance violation.

3. What can be done about lots not being mowed?

The City of Rochester Hills Building Departments' Ordinance Compliance Division routinely checks areas of the city during the summer months for lots that are not in compliance with the noxious weed ordinance. However, if there is a particular address you have a concern about you may contact the Building Department to file a complaint by calling 248.656.4615.

4. Garbage blows onto my property from the property next door, what can I do?

These items should be filed as complaints with the city. Complaints can be filed by calling 248.656.4615. Please give the information to the staff and the complaint will be entered and given to the appropriate personnel to follow up.

If the matter is something located in the rear yard of a property, we must be able to see the violation from the road or have permission to view it from the complainant's property.

5. Where can I put garage sale signs?

One sign can be placed on your private property and one sign can be placed off premise and on private property. Please do not place signs on public property or on telephone poles, as this is not allowed. Also signs are not to be placed between the sidewalk and the road (public right of way).

6. Do Trash Hauler needs to pull a permit in order to drop off containers in Rochester hills ?

All trash hauling contractors are required to license each truck that either picks up refuse or delivers containers for trash to addresses in the city. No permit is required for individual containers.

7. Who picks up Road Kill ?

The DPS road crew will remove dead animals from the right of way or contact the appropriate road agency that has jurisdiction.

8. How heavy my waste container can be?

By contract the contractor is not required to collect the contents of any non-mechanical container if the container and its contents weigh over 50 pounds. The Contractor is not required to collect trash over 50 pounds, except for bulky waste.

9. How do i dispose of branches, bushes ?

The Contractor is not required to pick up tree branches or logs greater than three inches in diameter or longer than four feet in length that are tied or secured with string or twine in bundles no larger that eighteen inches in diameter.

10. Where can i get my Recycle bin / Trash bin ?

Contact GFL at 248-204-6750 to request new carts as a new customer or for the repair or replacement of damaged carts.

11. Where do i get my compost stickers ?

You can request one through GFL or stop in to the Building Department at City Hall and request one.

12. Where can i dump my garbage myself ?

Home owners are required by Ordinance to use the Contractor designated by the city contract and are not allowed to dispose for trash, recycling, or yard waste elsewhere. If home owners want to donate items to charity such as clothing or furniture, that is allowed.

13. Where should i dump building construction material ?

The contractor is required to pick up “small amounts of building debris resulting from repair or remodeling personally done by the home occupant”. Larger amounts or debris resulting from a contracted construction project is not allowed. In this case the home owner or contractor will need to order a large container from a licensed commercial hauler.

14. Where can i store my new construction materials until the work has been done ?

As long as there is an active building permit and the work is progressing, there is no ordinance prohibition as to location on the property, only that it is neatly stacked.

15. How long should the weed or grass be before submitting the complain ?

The ordinance requires property owners to destroy noxious weeds and grass that are over eight (8) inches high.

▼

Outdoor Engagement

Show All Answers

1. There’s a newborn fawn in my yard and the mother is nowhere in sight. What should I do?

Leave the fawn where it is and do not disturb the area. The mother is almost always nearby. It is not uncommon for does to leave their young unattended for hours at a time. The reason for this unusual maternal action is that the fawn is better protected away from the doe. The presence of the doe would attract predators because the doe lacks the protective coloration of the fawn, and the older and larger doe has a much stronger odor. Look and enjoy the experience, but do not try to offer the animal any help.

In the event it is known the fawn has been abandoned; for example, the doe is dead nearby, visit the Michigan Department of Natural Resources website (link below) for a list of DNR licensed rehabilitators, who are trained to handle wild animals and know how to release them so they can live in the wild.
Michigan DNR

2. Are foxes a threat to people or pets?

Foxes are only a maximum of 15 pounds and are not a danger to people, rather they are afraid of people. However, they do not like cats, so pets should not be left unattended. Foxes can be easily discouraged with ammonia soaked rags and moth balls. If their den has been discovered, they typically will move on.

3. Coyotes have been seen in my neighborhood. Should I be concerned?

Coyotes are found not just throughout our city but in every county in Michigan. They have no interest in humans and are shy, reclusive small mammal eaters. They are nocturnal but can be seen during daylight hours when feeding their pups. They mate for life and are very territorial with a large home range, so seeing one in a neighborhood is not cause for alarm as it may be 5 miles or more away tomorrow. They view cats and dogs as competition for food, so these pets should be accompanied by the owner when outside, especially at night. If seen, the coyote should be scared away by waving arms, loud noises and even throwing something at them. This way they retain a healthy respect and fear of humans.

▼

Parks

Show All Answers

1. How much is the vehicle entry fee and which parks require them?

Spencer Park, Bloomer Park and Yates Park require vehicle entry fees. Annual and daily permits are affixed to the car windshield and can only be purchased at the park locations.

Senior citizen or handicap annual passes may be purchased either from the park directly or at the Treasury Office in the Rochester Hills Municipal Building during regular business hours. Please see our Park Fee Schedule for current rates. Note: Vehicle registration is the only acceptable proof of residency.

The Annual City Park Permit is honored at all three parks, while the Bloomer / Yates Park Pass is only accepted at those two facilities. If you purchase a daily permit and decide you would prefer an annual permit instead, your daily permit can be turned in by the end of the day and the fee you paid will be deducted from the cost of an annual permit.

2. Can I reserve a shelter in one of your parks and is there a charge?

Yes. Residents and nonresidents may reserve a shelter or tent at either Spencer Park or Bloomer Park by calling 248.656.4673 during normal business hours (Monday through Friday from 8:00 am to 5:00pm). Prices vary by shelter. Please see shelter reservations for shelter descriptions and the Park Fee Schedule for a listing of current shelter reservation and vehicle entry fees.

3. How do I reserve a sports field for baseball, softball or soccer?

All field reservations for city park facilities are made through Borden Park by calling 248.656.4797. See Sports Field Reservations for further information.

4. How do I sign up for a sports league, recreation program, or enrichment class?

See Rochester Avon Recreation Authority (RARA) for a complete listing of local sports, fitness, enrichment classes, and recreation providers. Visit RARA's website.

5. Are pets allowed in Rochester Hills parks?

No pets are permitted at Spencer Park or the Avon Nature Area. Pets are allowed at all other Rochester Hills parks, but they must be kept on a leash and under immediate control. Owners are responsible for cleaning up after their pets.

6. Are alcoholic beverages permitted at City of Rochester Hills parks?

No. Alcoholic beverages of any type are not permitted on any park property, except as part of an approved event at the Museum.

7. Is metal detecting, geocaching, or flying an unmanned aerial vehicle (UAV) allowed?

Please see our guidelines on metal detecting, geocaching, and UAVs Here

▼

Parks Shelter Reservations

Show All Answers

1. Can I reserve a shelter or tent and is there a charge?

Yes. Spencer Park and Bloomer Park have shelters (available weekends from May - October) and tents (available weekends from Memorial Day - Labor Day) for residents and non-residents. You must call the Parks and Natural Resources Department for available rental dates at 248.656.4673 Monday - Friday from 8 a.m. to 5 p.m. Visit the Shelter Reservations webpage for shelter descriptions, along with rules and regulations. Restrooms located in shelters are open to everyone in the parks. You must be at least 18 years old to rent a shelter or tent and sign the Shelter / Tent Reservation and Waiver of Liability Form. See Park Fees for prices. There is no discounted fee for partial-day rentals.

Full payment along with the signed Shelter / Tent Reservation and Waiver of Liability Form is required one week after confirming your reservation date. Visit the Shelter Reservations webpage for all applicable forms and fees. Shelter Reservations

2. Does the shelter or tent rental fee include the vehicle entry fee to the park?

No. A vehicle entry fee is required in addition to the shelter or tent rental fee. Park Fees

3. Can I reserve a shelter or tent on a weekday?

Weekday shelter and tent reservations can be made from May through October when summer groups/camps are not using the facilities or after 4 pm at Spencer Park and after 6 pm at Bloomer Park when day camps end. Weekday shelter reservations must be approved by the Park Ranger to ensure adequate staffing. There is no discounted fee for partial-day rentals. Shelter Reservations

4. Can I bring my own tent or canopy to the parks?

Pop-up canopies 10’ x 10’ or smaller can be used at the parks but a Park Ranger must approve the set-up location. Multiple pop-up canopies are not permitted.

5. Can I bring my own charcoal or propane grill and lawn chairs to the parks?

Yes, personal grills (propane preferred) may be brought in for use at the parks but their location must be approved by a Park Ranger. You are encouraged to bring your own lawn chairs. There is no cooking allowed in the shelters or under any tents.

6. Is there electricity available in the shelters?

Electrical outlets are available in the reservable shelters, but not the tents. Generators are not allowed. There is no cooking allowed in the shelters or under any tents; however, chafing fuels are allowed to warm food.

7. Can I arrange to have my event catered or have food delivered at the shelter or tent I am renting?

A caterer who sets up their equipment to prepare, cook or serve food at the park must provide a Certificate of Liability Insurance, naming the City of Rochester Hills as additional insured. (See Instructions for Certificate of Liability Insurance.) Catering arrangements must be approved by a Park Ranger at least two weeks prior to your event and the Certificate of Insurance must also be received for review at least two weeks prior to your event.

A caterer or food vendor who is only delivering prepared/cooked food for your event is not required to provide a Certificate of Liability Insurance and will not be charged a vehicle entry fee to enter the parks to deliver the prepared food. However, you must have any special arrangements approved by a Park Ranger at least two weeks prior to your event.

Visit the Shelter Reservations page for all appropriate forms and instructions. Shelter Reservations

8. Can I decorate the shelter for my event?

Banners, balloons, tablecloths and other decorations can be set up on the day of your event, but must be removed completely one hour prior to park closing. Nails, glue, or other fasteners that would damage or leave permanent marks on the shelters or surrounding areas are not permitted. Scotch tape or small tacks are allowed, but must be removed along with your decorations.

9. Can I bring in an inflatable bouncer, slip-n-slide, dunk tank, etc. or entertainer (clown, magician, etc.) for my event?

Bloomer Park is the only location for inflatable bouncers, etc. Only one inflatable is allowed per shelter or tent. A vendor hired by you to set up an inflatable bouncer, slip-n-slide, dunk tank, etc. or provide entertainment must provide a Certificate of Liability Insurance that names the City of Rochester Hills as additional insured. (See Instructions for Certificate of Liability Insurance.) These special equipment or entertainment arrangements must be approved by a Park Ranger at least two weeks prior to your event and the Certificate of Liability Insurance must be received at least two weeks prior to your event.

Visit the Shelter Reservations webpage for all appropriate forms and instructions. Shelter Reservations

10. Can I bring in a disc jockey, a live band or a karaoke machine for my event?

No amplified sound/music is allowed in our parks. Small personal audio equipment for background music is allowed. Volume must be contained within the shelter or tent. See Rules and Regulations

11. Can I have beer, wine, or liquor at my event?

No alcohol of any kind is allowed in our parks. Rules & Regulations

12. Can I bring my pet to the parks?

No pets are allowed at Spencer Park; however, pets are allowed at Bloomer Park, but must be on a six foot leash and under control at all times. Rules & Regulations

13. Can I bring a flotation device to Carter Lake at Spencer Park?

No floats, life jackets, rafts, inner tubes, water wings, etc. are allowed in Carter Lake. Rules & Regulations

14. Can I drive to the shelter or tent to unload items for my event?

No. Spencer Park provides pull carts.

15. Can I host a 5k run, walk, or bike event at the parks?

Bloomer Park is the best location to host a 5k run, walk, or bike event from the Bloomer Tent location. This type of special event needs to be approved and scheduled by a Park Ranger at least one month prior to the event. The organization must provide a Certificate of Liability Insurance naming the City of Rochester Hills as additional insured. (See Instructions for Certificate of Liability Insurance.) The Certificate of Insurance must be received at least two weeks prior to the special event.

Visit the Shelter Reservation webpage for all appropriate forms and instructions. Shelter Reservations

16. Can I pre-pay the vehicle entry fees for my guests to enter the park for my event?

No. However, the person who signs the Shelter/Tent Reservation & Waiver of Liability Form can request a “car count” with a Park Ranger. Following approval by a Park Ranger, you will need to be the first person in your group to arrive at the park and provide your driver’s license information and sample of the flyer or invitation that your guests will submit at the permit booth for entrance. At Spencer Park, guests must show their vehicle registration at the permit booth to prove residency for the discounted vehicle entry fee. Payment must be made on the event day. Cash payment is preferred, but checks are accepted. Credit or debit cards are not accepted at the parks.

17. What is the cancelation policy for reservation payments?

If you call to cancel your reservation more than 30 days in advance of your event, you will receive a 100% refund if payment was made. For cancelations made 15 to 30 days prior to your event, you will receive a 50% refund. For cancelations made 14 days prior to your event, there is no refund.

18. If not rented, are shelters / tents available at no cost on a first-come, first served basis?

No. If shelters or tents are not rented, they remain available to be shared by everyone who wishes to use them.

19. Can I reserve the pavilion in downtown Rochester?

That pavilion is located in the City of Rochester Municipal Park. Their phone number is 248.651.9061. Rochester Municipal Park

▼

Passports

Show All Answers

1. How long does it take to get a passport?

Six (6) to eight (8) weeks for regular processing; two (2) to three (3) weeks for expedited processing.

If the passport is needed in less than three (3) weeks, contact the National Passport Agency at: (877) 487-2778 and an Agent will return your call.

2. Can I just pay by credit/debit card or cash?

The National Passport Agency only accepts payments by check/money order/cashiers check to accompany the submitted passport applications.

3. Why can’t I just submit a copy of my birth certificate, naturalization certificate or marriage license?

The National Passport Agency requires that the “original” document(s) be submitted with applications. A copy of such document could be made by anyone.

4. Do I have to bring my children with me when I am applying for his/her/their passports?

All passport applicants have to be present when passport applications are being reviewed and submitted for processing.

5. My minor child already had a passport issued before and this is just a renewal. Why do I need to bring the original birth certificate again?

Minor passport applications are reviewed as a “new” passport each time until after the first “adult” passport is issued. It is a National Passport Agency requirement to submit the expired passport and original birth certificate along with the passport application (Form DS-11).

6. I will be 16 by the time I travel, so why do I need both of my parents present when I submit my passport application for review and processing?

Applications are reviewed on the date it is submitted. Therefore, if an applicant is 15 years old on the day the application is submitted, the requirements for minor applicants apply. Both parents must be present and sign because a minor applicant cannot sign his or her application regardless of an upcoming birthday.

7. When applying for a minor’s passport, what if one of the parents cannot be present?

You should bring Form 3053 – signed (by the absent parent) and notarized with a copy of the front and back of his/her drivers’ license. State Department Passports for Minors Website

8. How do I renew an adult passport?

The U.S. Department of State website (link below) provides detailed information for renewing an adult passport by mail. Renew by Mail Instructions

▼

Photography at the Museum

Show All Answers

1. Why do photographers have to pay a fee to use the Museum site?

The Rochester Hills Museum at Van Hoosen Farm requires photographers to pay a modest fee to help support the Museum's operation. This site is listed on the National Register of Historic Places and our community has invested substantial funds to acquire and preserve this location. We keep our buildings and grounds in exceptional condition as a public park and these fees help to offset our costs and to cover improvements.

In order to provide exceptional customer service to guests and users, this fee is required to help regulate who is on the site and to coordinate photography use in regards to other events.

2. Who has to get a photography permit at the Museum?

The Museum requires photographers that are using our site to make a profit, or to provide a service to others, to pay our modest photography fee. This includes pictures that recognize wedding engagements, high school seniors, family events and more.

3. My family wants to use the gazebo for a back drop to celebrate an anniversary. Who pays, our family or the photographer?

Either party can pay our fee. The Museum will provide an identification tag for your photographer to wear while you are on our site. Many photographers purchase our annual permit, so ask them if they are already a permit holder.

4. What if we just have a family member or friend taking our picture with their camera. Do we still pay?

The Museum requires professional photographers and those being compensated, to pay our modest fee. Feel free to contact us if you need clarification.

5. My child wants to have his/her senior pictures taken on your grounds. How do we set that up?

The Rochester Hills Museum provides a perfect backdrop for all pictures. A photography permit is required and we ask that you contact the Museum to ensure that no special events are already taking place when you would like to come.

6. Can we change clothes inside your buildings?

Please contact the Museum staff to verify the availability of our buildings for changing clothes at 248.656.4663.

7. We want to come to the Museum after your open hours in the evening or on a Sunday when the Museum buildings are closed. Do we still have to pay the photography fee?

Yes. The fee is required whenever you are on the Museum site. An annual permit can be obtained online through our PayPal account. You do not have to be a PayPal member to conveniently pay this fee. For daily permits, you will need to stop by our office in the Dairy Barn when you arrive on site. Annual Permit Form

8. Can we bring a sports car/motorcycle/prop for a picture and park it on the Museum grounds?

Please contact the Museum staff for specific permission to bring props onto our grounds. We are committed to protecting this nationally registered historic site and to respect the buildings, grounds, and family history at our location.

9. How do we know the Museum schedule?

Please call the Museum at 248.656.4663, as we do close the grounds to the public at certain times due to various private events.

10. Does the Museum charge for high school homecoming and prom pictures on the grounds?

We do not charge for Homecoming or Prom pictures, unless the photographer is being compensated for the photo shoot. Groups should call the Museum to verify that our location is available for their use for these special events prior to arrival.

For any other questions, please contact the Museum staff at 248.656.4663 or via rhmuseum@rochesterhills.org.

▼

Purchasing

Show All Answers

1. How do I become a vendor for the city?

The city solicits its purchases through the Michigan Inter-Governmental Trade Network (MITN). All vendors must register and become qualified through that website.

2. How can I find the status of a specific solicitation as well as who received the award?

Award information is posted on the MITN website; find bid opportunities, click on solicitation number, and then award information.

3. How can I buy city items, for example, automobiles?

The city electronically auctions its obsolete items. Go to the MITN website and then click on the surplus auction link to view Rochester Hills items, as well as items up for auction by other communities.

▼

Rochester Hills Television

Show All Answers

1. Where can I find Rochester Hills television?

You can find Rochester Hills television on:

• WOW! Channel 10*
• Comcast Channel 20
• AT&T U-Verse Channel 99

*Please note that WOW recently made technical changes that may affect where you find our channel. If you don't find us on Channel 10, please try Channel 117-10.

2. What kinds of programs does RHTV produce?

RHTV covers all City Council meetings and official City functions - think State of the City Addresses, Oath of Office Ceremonies, things like that. We also cover City events ranging from the Festival of the Hills and major speeches to ribbon-cutting ceremonies and project updates.

▼

Trash Pickup

Show All Answers

1. Will my service be delayed by holidays?

As a general rule, holidays push our residential pickup schedules back one day with regular schedules resuming the following week. If a holiday falls on a Saturday or Sunday, it does NOT affect residential pickup schedules.

- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day

▼

Treasury

Show All Answers

1. How are the property taxes billed and when are they due?

Property taxes are billed twice a year:

• Summer tax (approximately 60% for residential exempt) is due September 14
• Winter tax (approx. 40% for residential exempt) is due February 14

The Summer tax bills are mailed mid-June and the Winter tax bills are mailed mid-November. If you are responsible for paying your tax bill and have not received a bill, call the City Treasury at (248) 656-4675 or visit Permits & Property Lookup webpage to obtain a bill.

2. Can I have my water / sewer utility bill automatically paid from my checking or savings account and where do I get a sign-up form? What do I need to do if I change banks?

You can sign up for direct payment for your water / sewer utility bill, which will take your payment automatically out of your checking or savings account on the bill due date. If you want to sign up for automatic payment fill out this online form.

3. Can I make payments online or by phone?

Yes, you may make payments online and by phone. Please view a more complete listing of payment options to see which works the best for you.

▼

Water & Sewer Billing

Show All Answers

1. What are my bill paying options?

Click the link for details Water & Sewer Payment Options

2. What is the water and sewer billing frequency?

The water and sewer bills are billed on a bimonthly basis. The bills are based on actual meter reads. The city will not estimate any water and sewer bills unless there is a problem with the meter reading equipment.

3. Where can I get historical information on my water and sewer account?

Any historical information concerning water and sewer billing charges can be requested via email at wsbilling@rochesterhills.org.

4. I have a water and / or sewer lien on my account. How do I pay off the lien?

You can call the Accounting Division (248.656.4688) to obtain a payoff amount. We recommend you come to City Hall to payoff your lien so you will receive all original documentation needed to verify the lien has been paid off in full.

5. What happens if I don’t pay my water bill? Will my water be shut off?

The City does not turn off water for non-payment. The City encourages our customers to keep their accounts up to date to avoid penalties.

All delinquent water and sewer bills will be added to winter property tax bills and will be subject to a late payment charge.

6. My water bill is higher than normal. Why?

The two main reasons for a higher bill is either a leak in the home or more water used in the home.

If it is summer, you are probably using more outside water. If you do not have an area maintenance meter or second meter you are paying sewer charges on water that is being used outside.

7. How can I detect a leak in my house?

To detect a leak in your house you must first locate the water meter located inside your house. The water meter has a leak detector on it. The leak detector either has a red/black dial located above/below the digit read. The leak detector on the newer meters is the last digit on the readout. It will show a plus sign and numerical increases.

If you are not using any water in your home the leak detector should not turn or move. If it is moving and you are not using water you have a leak somewhere in the house. The leak could be a toilet, faucet, or a back up water driven sump pump. You may not always hear or see a leak.

Call 248.656.4688 and we will help you locate the source of a leak.

8. Where is my water meter located?

Meters are located inside your house. The most common places are in the basement or laundry room.

9. What is the plastic box outside of my house?

The plastic box outside is a remote that is attached to your water meter, inside the house, by a wire. The remote allows the meter readers to pull a read off of the meter with their equipment.

10. What is the purpose of an area maintenance meter or second meter?

The area maintenance meter is a meter that is installed which measures water that is used exclusively outside (a sprinkler system or other outside spigots). If an area maintenance meter is installed you will be charged for water use and not for sewer use since the water is not entering a sanitary sewer. For more information call the Department of Public Service at 248.656.4685 for cost and installation or visit the web page below.
Area Maintenance Meter Info

▼

Youth Council

Show All Answers

1. What is the Youth Council?

The Rochester Hills City Council has established the Rochester Hills Government Youth Council (RHGYC) to promote youth involvement in local government through active participation and the mutual exchange of ideas and experience. There are 15 positions on the Youth Council, which include representatives from each City Council district (1, 2, 3 and 4) . Youth members serve one-year terms with the opportunity for reappointment. Terms run concurrent with the school year, September 1 through August 31.

2. What are some of the responsibilities of a youth representative?

Members of the Rochester Hills Government Youth Council (RHGYC) are required to:

• Attend and actively participate in monthly meetings
  
• Attend and participate in the Technical Review Committee to which each member is appointed
  
• Participate in various projects chosen by the Youth Council
  
• Attend City Council meetings when assigned
  
• Serve as the youth ambassadors for the city of Rochester Hills

3. What do I need to do to become a member of the Rochester Hills Government Youth Council (RHGYC)?

To be eligible for consideration for the RHGYC, you must:

• Be a freshman, sophomore, junior or senior in high school
  
• Reside in the City of Rochester Hills
  
• Submit the application packet as described on the Application Process page of our website

4. What kind of projects does the Youth Council get involved in?

The Rochester Hills Government Youth Council (RHGYC) participates in the following events:

• Assists in many city functions and events, such as the Mayor’s State of the City Address and City Council and mayoral swearing-in ceremonies
  
• Promotional videos
  
• Hosts a youth summit
  
• Hosts an annual 5k run / walk to raise money for various charities
  
• Participates in the Greater Rochester Christmas Parade and the Festival of the Hills

5. Who can I talk to in order to obtain more information regarding the Rochester Hills Government Youth Council (RHGYC)?

You can contact the Youth Council Liaison by calling 248.656.4630.